Help Center
Frequently Asked Questions
Quick answers about recovery cases, evidence, timelines, privacy, and support.
How do I start a recovery case?
Create an account, open the dashboard, and submit your case with incident details and any evidence you have. You will receive a Case ID immediately for tracking.
What scam types do you handle?
We handle cybercrime, romance scams, crypto scams, investment fraud, phishing, impersonation, and related digital fraud cases.
How can I track my case?
Use your Case ID in the tracking section under My Cases to view status, milestone updates, and secure messages from your case officer.
Will I be assigned a case officer?
Yes. After initial review, a case officer may be assigned and can communicate with you via secure in-dashboard messaging.
How long does recovery take?
Timelines vary based on evidence quality, jurisdiction, response times from third parties, and scam complexity. You receive updates at each milestone.
How do refunds work?
If approved, refunds are processed by our recovery team and credited to your portal wallet based on case outcomes and policy.
Can you guarantee recovery?
No recovery agency can guarantee outcomes. We provide structured investigation and escalation to improve your chances based on available evidence.
What evidence should I upload?
Transaction records, wallet addresses, chat logs, emails, screenshots, receipts, and any platform account details related to the scam.
Is my case information secure?
Yes. We use encrypted connections, secure authentication, and strict confidentiality controls for all case data and evidence files.
How do I contact support?
Reach us through your secure case portal, by email at our support address, or via the contact form on this website.
Still have questions?
Our recovery team is available to help with case intake and urgent fraud incidents.